U.S. Free shipping over $75. Miami-Dade free shipping

Shipping & Handling Policy

Order Processing

If your order is received before noon (12pm ET) Monday through Friday it will be processed the same day.  If received after 12pm ET, orders will be processed the next business day.

Shipping times vary depending on your location; they fluctuate between 3 to 7 days for ground shipping. 

Sometimes items ordered will ship AS-READY and may not arrive together.

Domestic Shipping (for orders shipped within Continental United States)

Free standard shipping on orders over $75 within the contiguous U.S.! 

Free Delivery for Miami-Dade County!

Standard shipping is $9.95 for orders under $75 and free for orders over $75 to all destinations within the United States excluding Alaska and Hawaii and Puerto Rico. In order to qualify for free shipping, your subtotal must be $75 or more before shipping, discounts and taxes have been applied. Free Standard Shipping will be automatically applied to your merchandise total over $75, per shipment in the contiguous U.S. Qualifying purchase amount is calculated after all applicable discounts.

Oversized and freight shipping surcharges may apply to some items due to their size and weight. The surcharge will be noted on the product page. 

Not valid on shipments to US Virgin Islands, Puerto Rico, Alaska, Hawaii, APO, FPO or PO Boxes. 

Alaska and Hawaii: Shipping to Alaska and Hawaii is 70% of total order value. 

Standard shipping packages arrive within 3-7 business days. Heavier items may take longer, with delivery timeframes listed in both the product page and your cart.

Shipments to Alaska and Hawaii also take additional time.

Unfortunately, we cannot deliver to APO/FPO/DPO addresses.

Conaplay is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

Once an order has been processed and a tracking number assigned, we are unable to make any further changes to the order. Please email if you need to update your order before a tracking number is assigned.