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Returns and Exchanges

We offer free returns for a full item refund to your original form of payment for all eligible items shipped within 15 days of receipt.  Orders past 30 days will not be accepted.

Returned items must be in their original conditions- unworn and undamaged, with the security tag still attached, and ideally in original packaging if applicable.  If you are a gift recipient and need to make a return, then we will refund you in the form of Conaplay store credit for any future purchases on our site, if your item(s) is eligible for a return.   Please note that some of our items are final sale.

To process a return, please contact Conaplay support team at contact@conaplay.com.

Non-Returnable Items

Unfortunately, we do not accept returns on the following:

  • Final Sale items. Final sale status can be found on the website product listings, in checkout and in your order confirmation.
  • Breast pumps and toilet training merchandise
  • Furniture

Conditions

  • Returned items must be shipped back (eg, picked up or processed by UPS/other mail carrier) within 15 days of receipt.
  • Returned items must be in their original conditions - unworn and undamaged, with the security tag still attached, and ideally in original packaging if applicable.
  • Refunds will be processed back to your original form of payment. Due to different payment providers it may take 10-15 business days for this to appear on your statement.
  • If you are a gift recipient and need to make a return, then we will refund you in the form of Conaplay store credit for any future purchases on our site.