What is Conaplay?
It is a Kids e-concept store where moms can discover a carefully curated selection of contemporary children's products with an easy fast and convenient purchasing experience.
Where is Conaplay based?
Conaplay LLC is headquartered in Miami, FL where its warehouse is located and where all shipments take place.
How is Conaplay handling the COVID-19 (Coronavirus) crisis?
We’d like to reassure you that we are strictly following the advice of the World Health Organization and local authorities' guidelines to make sure we keep the highest possible hygiene and safety standards. The health and safety of our employees, customers and partners is our top priority.
How will COVID-19 impact order delivery?
Despite the recent developments regarding the COVID-19 (Coronavirus) we are open for business and working hard to deliver orders. Some Postal carriers might be experiencing some delays, so your orders might arrive later than expected.
Additionally, our stocks depend also on our vendors capacity to fulfill our purchase orders and many of them might be directly or indirectly impacted by the COVID-19 pandemic.
We will inform you of any situation where there might be delays with your orders.
How much will I be charged for shipping?
Standard shipping is $9.95 for orders under $75 and free for orders over $75 to all destinations within the United States excluding Alaska and Hawaii and Puerto Rico.
Can I cancel my order once it has been placed?
We have a 3 hours grace period from the time your order is placed during which you may cancel it. After 3 hours, our processing department will not be able to make any changes. In the event that you need to cancel your order please contact us at firstname.lastname@example.org
Will I receive an order confirmation and shipping updates?
Yes, an order confirmation email will be sent automatically as soon as you place your order, and all subsequent updates will also be sent automatically to the email address you provide in your order.
Do I pay sales tax on my purchase?
You will only be charged sales tax if your order is shipping within the state of Florida.
Do you ship overseas?
No, we only ship within the continental US. If interested in buying in Ecuador visit www.conaplay.com.ec
What are my payment options?
We accept VISA, MasterCard, Discover, American Express.
Who can I contact for product questions or customer service?
Conaplay offers customer service via chat Monday to Friday from 9 A.M. - 5 P.M ET. Additionally, you can contact us via e-mail at: email@example.com